Email Setup for Mobile Devices

Reminder: Access trueserve webmail anytime via any web browser using this address: webmail.trueserve.co.uk

As trueserve Email Accounts are free, the service is (generally speaking) unsupported. However, we do like to make sure customers are happy with their systems. Please use the following details for all devices.

The settings you need are the following:

Incoming mail server:
Account type: IMAP
Description: (mailbox you are setting up)
Incoming mail server: mail.domain.co.uk (domain.co.uk being your domain)
Username: (full email address that you are setting up)
Password: (Password for mailbox)
Port: 993 (or try changing this to 143 if you have problems setting up mail and you have all other settings correct)

Outgoing mail server:
Description: (mailbox you are setting up)
Outgoing mail server: mail.domain.co.uk (domain.co.uk being your domain)
Use only this server : Ticked
Use authentication: Ticked
Username: (full email address that you are setting up)
Password: (Password for mailbox)
Port: 587 (or try changing this to 25 if you have problems sending or setting up mail and you have all other settings correct)

SSL Setting: Off (or none). NOTE: On some devices (including iPhones), turning SSL ‘ON’ is often required for Mail to work.

To Add an email account on your iPhone, iPad, or iPod touch

You will need the above information (from us) – and then follow your manufacturers guide here

Problems? Get help with Mail on iPhone, iPad, and iPod touch

You can try these simple steps to troubleshoot Mail on your iPhone, iPad, or iPod touch using your manufacturers guide here