I received a renewal notice email, what do I do?

Renewals Information

Domain Names (.co.uk) and Hosting Accounts are usually up for renewal biennially (every two years) – as per industry standard. – .com Domain Renewals are often annual.

Every product (single hosting accounts and then each domain) individually require renewal payments. We sell Domain Names at cost-price and the Hosting Renewal (the more expensive element) covers the cost of the server system your website uses – and is hosted on. The systems utilise the very latest technology in state of the art, secure UK Data Centres; backed up by technicians 24/7.

Our Automated System will email you (usually one month before due). We recommend renewing your services upon receiving this email – to avoid forgetting. If you fail to renew before the renewal date, your website and email accounts will be halted and queued for automatic deletion. This will cause problems and great expense for re-activating, and in some cases all your website data, images, database and email will be permanently lost. So it is essential you take the care to renew your services in good time.

You can renew anytime before the renewal is due and the date of the anniversary will remain. So it is fine to renew inadvance of the renewal date.

We will charge if any manual intervention occurs on our part i.e. if you miss the renewal date or require a manual invoice instead of using the Automated System. The system is for the good of our customers – to ensure we can maintain the very best pricing.

What you need to do

To Renew Your Products and Services

1. Login to your account (under ‘Customer Login’) https://trueserve.co.uk/account/.

Account Login details may or may not be the same as your email and email password.

2. Click on ‘Renew Services’ (as shown below)

3. Select your renewal from the dropdown, and continue to the payment screen and proceed with the payment.

That’s it!

How to Renew Services

Extra Mailboxes and Add-ons?

If you require more (or larger) email accounts (than the 3 free email accounts available with a trueserve hosting account), you may purchase extra mailboxes via Add-ons.

You can purchase a Standard Mailbox 400MB or a Premium Mailbox 2GB+.

How do I purchase Extra Mailboxes?

Login using the Client Control Centre and select Order Add-ons.

Following payment, Standard and Premium Mailboxes sometimes require our technical staff to setup or activate a new mailbox for an account. This can take anything from 10 minutes to 24 hours in extreme cases.

How do I access my hosting account fully?

Hosting and Domain Account Login

Full access to your products and services can be found by logging in to your trueserve account.

Please note: Your Website Control Panel Login is different to your Hosting Account Login. Your Hosting Account is where all your technical core files, database, FTP and email settings are managed. Website Content Management is separate and you must contact us for information on this.

Also please beware – should you delete or damage any core files your website or services may be lost or damaged permanently. Please only alter settings that you fully understand; and know that you are solely responsible for any changes you make. There may be a huge cost to re-build or restore (where possible) any damage to your website or system should it occur.

1. Login to your account (under ‘Customer Login’ at the Client Control Centre): https://trueserve.co.uk/account/

2. Click on ‘Manage Hosting’ or Manage Domains (as shown below)

Manage Hosting


3. Click on the actual domain name to access the full hosting Control Panel as seen in the diagram below, or Manage Domain for the domain-only Control Panel. Everything you need will be in these areas.

Manage Hosting

Why Choose Us For Your Web Hosting?

1. Quality Hosting: Purpose built web hosting infrastructure unrivalled in the UK for stability and reliability.

2. Excellent Customer Service: Our Support Database provides the answers to the majority of web hosting related questions and if you need to get in touch we are on hand to answer any questions you may have.

3. Value for Money: Because all of our hosting technology has been developed by us in-house we don’t have any expensive licensing fees to pass on to our customers. That means we can offer you more for less!

4. We put you in control: We believe in developing highly automated systems giving customers complete control of their web hosting. Our web hosting control panel is one of the most advanced available today.

5. You Can Grow With Us: Our web hosting is ideal for a beginner starting their first website through to SME’s demanding their own powerful ecommerce solution.

6. Constant Monitoring and Security Upgrades: We take our customer’s security very seriously and all software is upgraded within 24 hours of new patches being released.

How Much Does A Small Business Website Cost?

Basic Website Components and Costs

On average, the following figures can be applied to estimating the cost of a small business website.

  • Domain Name – £8/year
  • Hosting – £10 to £75 a year (depending on traffic & hosting services)
  • Web planning, design and development time – 60 hours and up
  • Continued Website Maintenance – £0-£1800 a year and up (depending on number/type of updates required)
  • Marketing your Website Online – £140 a month and up

Important Factors that Contribute to Website Cost

When trying to budget web design costs there are a number of factors to consider:

  • Is this a brand new site or a redesign?
  • How prepared are you – have you detailed requirements?
  • Do you require a blog or content management functionality (CMS)?
  • Do you have graphics already created for the site?
  • Do you want the site to automatically resize for mobile and tablets?
  • Do you need multimedia (Flash, video, etc.) on the site?
  • How much content do you have and how much do you need created?
  • Do you need other special features like social media channels, SEO, ecommerce, or something else?
  • Who is going to maintain the site after it has been launched?

Below we go into greater detail regarding these items and an estimate of how much you should budget for them. The prices listed are based on 16 years of experience. Prices will most probably be higher or lower depending on your specific requirements. Be sure to contact us for an estimate.

New Sites Often Cost More Than Redesigns

When you’re starting from scratch, so is the web designer. They have nothing to work from, they can’t look at your existing site and get an idea of your online brand or features and functionality requirements.  All new sites really should require a “discovery and documentation” process.  This process will help define the online brand, website structure and functionality. We think this process is critical because it helps set expectations on all sides and reduce potential frustrations. Simple business websites, where the client has a solid idea of what they want, can get by on a minimal amount of discovery and documentation, perhaps one day’s worth of effort.  BUT… more complex websites may require weeks of meetings and the creation of many detailed documents to fully define the project.

Interface Design

Interface design is also referred to as the look-and-feel or visual design. The interface design will incorporate your branding, all your photos and images, even your page layouts. Don’t assume that if you’ve already got a pre-made template you won’t need any images or layouts re-done.  For a small business website, budget to get you from concept through to the final design that will be handed off to the developers for programming. Don’t skimp on the interface design or visitors won’t give your website a second glance.

Images and Graphics

Website graphics are tricky because they can range from £5 each for cheap stock images to £100′s each for custom or high-end stock images. Compelling and appropriate graphics can make a huge huge difference in the effectiveness of your website. On the low-end, budget at least £40 for stock images.  Good designers can make a cheap image look like a custom one.

But that’s not all. You will probably also need stock icons and buttons to compliment your design.  Budget £40 for them as well.

Mobile and Responsive Design Cost

Mobile devices are swiftly becoming critical to online success and your design should at least be mobile-friendly. The best designs are “responsive“, designed to automatically adjust their layout to look good on multiple devices: smartphones, tablets, and desktop computers. Creating a responsive design can cost 20% – 30% more than a site for a desktop web browser (the price of progress). This cost is because the interface designer needs to design how the site will look on the various devices, the programmer will need to program the designs and finally more testing is required before the site is ready to launch. Almost all our projects these days include responsive programming.

Costs for Content Creation and Insertion

The least expensive way to go is to create all the content yourself and insert it into the site yourself.  Most designers have no problem delivering a blank design template that you populate with text and images. But if you want the design firm to add your content and adjust the layout of the text, you should budget £65 – £100 per page.

Programming Special Features Often Cost Extra

There are a tonne of extra features that web developers can integrate that will improve your business but can also up the price. Sometimes these features are “included” in your website framework – but beware, just because they are “included” doesn’t mean that they look or work the way you want. The estimates below reflect the general requirements we have seen, however there are many factors that can push these costs higher. If you don’t see your add-on here just give us a call and we can provide an estimate.

  • Custom Content Management Systems- for clients who want to manage their own content we integrate and customise content management systems (CMS). We work with PHP-based open-source CMS solutions like Joomla and WordPress. Costs for integrating and customizing a CMS can range from £900 to £5,000.
  • Training and documentation – You will probably need some instructions and documentation on how to maintain and edit site content. Depending on how extensive this is, expect to pay from £8 (for a basic guide) – £450 (for face-to-face teaching / meetings)
  • Blog- Many clients want a WordPress or similar blog within their website, customised to their website branding and design. This ranges from £100 – £900.
  • E-commerce shopping carts, catalogs, payment processing £750–£3500 or more depending on requirements.
  • Email Marketing Campaigns- Clients that want to gather emails and send out branded email blasts for announcements or newsletters require an Email management tool. We can get you  started with 3rd-party tools (such as mailchimp, constant contact, etc.)
  • Branding/Identity Development- Logo design is something we are often asked to do. On the low-end, we start with an 4-hour process that generates about 3 rough logo concepts. If one of these is chosen we go through several rounds of edits to arrive at a final version. We occassionally outsource logo designs.
  • Targeted Landing Pages- Landing pages are pages that promote a specific product or service. They are usually part of an email, social media, or banner ad campaign. We can design and create these pages starting at £250.
  • Contact forms and surveys £40 and up
  • Newsletters – We do not offer a newsletter service, but can advise customers on this customer strategy
  • Advertising integration (Google AdWords) We reccommend budgets of at least £7.50 per day with Google. We charge a simple one-off account setup fee to get you going.
  • Photo Gallery £100+
  • Visitor Reporting: Google Analytics, custom reports, etc. £85 – one-off setup. £25 Annual Reporting Renewal if requested.
  • SEO: on-page optimization, off-page optimization submission to search engines, etc. £100+
  • Social Media: Create and manage social media network profile such as Twitter, FaceBook, YouTube, Pinterest, Google+, LinkedIn etc. £185 each

So How Much Does a Small Business Website Cost?

The majority small business websites we design, develop and launch range from £450 – £3000. Using the a la carte estimates above you can see how they can add up quickly. Another way to break the budget down is to assume:

  • 15% Planning
  • 25% Interface design
  • 40% Programming
  • 20% Project Management

And Don’t Forget the Maintenance Cost

Websites don’t just maintain themselves, and the best are changing all the time. Maintenance is something that most businesses forget to budget or think that they can do it themselves. But the first time you delete your entire home page by mistake and lose 8 hours of sales trying to get it back up and running, you’ll wish you’d spent the extra money on a maintenance contract.

Maintenance contracts vary greatly depending upon what you expect from it. You should budget a minimum of £150 per month to have a designer/developer on call if you have a problem that you can’t fix. And if you expect them to do additional work such as creating new images, adding new content, maintaining social media or newsletters, etc. expect the price will go up.

Final Note

A final note: If this website will be a significant part of your business PLEASE DON’T SKIMP on the design and development. If you’d expect to pay £1,000’s for a brick and mortar retail shop (inventory, interior design, furniture, rent, utilities, staff, equipment, insurance, etc) – then please don’t balk at paying reasonable rates for the creation of your online business. We have been doing this long enough to understand any pre-conceived frustration for the process of creating a website – this is only natural. Website Design is a very complex business (when executed well). We do our best to make it an enjoyable and positive experience. We believe everything in life should be conducted in a positive manner with optimism. So, for a small business website you can spend as little as £450 or as much as £7,500 or more.  Your budget should be based on what your business needs. The majority for our projects – average under £1000 per website. With Annual Renewal fees of about £55 per year (including your email services).

My Domain Is Registered Elsewhere

If you already have a Domain Name (with a different company) – thats fine.


To link third party Domain Names (i.e. those that are customer managed) – to trueserve Hosting

Where trueserve does not have access to your third party domain registrar- i.e. when customers have registered their own domain names via other companies or Domain Registrars –  please login to your Domain Registrars Control Panel and set your DNS settings to the following.

Please change the Nameservers to:

ns2.mainnameserver.com (
ns1.mainnameserver.com (


Understanding Your Website Dashboard

WordPress Websites

After logging in to your website – you are confronted with the Dashboard. Read the Document: HOW TO Understand the Dashboard

OpenCart Websites

No Document Available

How Do I Read and Approve Testimonials?

Document: HOW TO Read and Approve Testimonials

Older websites

If your website was built (by trueserve) in 2012 or before – please submit a support ticket for information on how to access your Testimonials Platform.

How Do I Add Photos to My Website?

WordPress Websites

Depending on which Gallery Plugin you have installed for your website, you will chose a different Help Document (there are two options).

Responsive Photo Gallery Pro: HOW TO Add Photos to Responsive Photo Gallery Pro

Photo Gallery: Document Available Soon

If you would like to add or make changes with photos outside of your gallery pages (i.e. on actual pages of your website, or to create a whole new gallery page) – please contact us by creating a Support Ticket.

Other Websites

Please contact us for information.